Terms of Service – FAQ’s

Is my event date available?

To check availability for a particular date, please contact us via email or phone.

How do I place an order?

To start the process, please email us at orders@thesweetestthingcakes.com or call us with the following information:

• the date of your event
• the occasion/nature of your event
• the event location, delivery address and time
• the number of people to feed
• a daytime phone number and email address
• four flavors from our flavor list to sample
• an idea of a cake design that you are looking for

We will contact you to to discuss your order and/or schedule an appointment.

Currently, our bakery is open by appointment only.  We do not have any cakes pre-made for sale. Everything we make is custom made to order from start to finish.

What is your payment policy?

A 50% non-refundable deposit is required to reserve your order; the remainder is due at least two weeks prior to your event. Your order is not confirmed until we have received your signed contract and 50% non-refundable deposit.

Currently, payment can be made by cash or check.  We will soon be accepting credit cards.  Cake orders placed with less than two weeks notice require payment in full in cash at the time of ordering. Deposits are non-refundable.

If you cancel your order, your balance payment is refundable provided The Sweetest Thing Custom Confections & Such is notified at least five (5) business days prior to the event. There is no payment refund on orders canceled within five (5) business days of the event.

Design/Tasting appointments are held for most, but not all, cake orders. There is a non-refundable $50 deposit required for appointments. The $50 deposit will be deducted from the final cost of your cake.

Event dates are held for you through the date of your appointment or quote, and five (5) business days afterwards.  If we do not receive a signed contract and 50% deposit within five (5) business days of your appointment or quote, your date may become unavailable.

Do you offer discounts?

We proudly offer a 10% discount to teachers, police officers, fire fighters, and active members of the armed services.

Do you deliver?

Delivery is available for wedding cakes and cakes that require on-site assembly.

We do not ship our cakes.

Delivery fees are calculated by distance traveled and are roughly $60 an hour. Our delivery range is roughly 4-6 hours from Plano. Plano is located in the great state of Texas, directly north of Dallas.

While it is generally not a problem for clients to transport smaller cakes, self-transporting any cake is at your own risk. The Sweetest Thing Custom Confections & Such does not recommend clients self-transport 3D/sculptural cakes, cakes over 2 tiers tall, or any cake more than 3 hours and is not responsible for any damage that may occur to any client-transported cake once it has left our bakery.

I have dietary restrictions.  Can you help?

We can evaluate each situation on a case-by-case situation.  If we cannot help you, we will help you find someone who has the expertise to help.